Accessibility for Patrons & Visitors with Disabilities
Opera Theatre of Saint Louis strives to make opera accessible to all patrons. Read on for an overview of the accessibility services offered at our performances. For more information or assistance, please contact us by calling (314) 961-0644 or by filling out the form below.
For patrons with physical or mobility disabilities
The Loretto-Hilton Performing Arts Center has wheelchair- and scooter-accessible seating locations where patrons can remain in their wheelchairs or transfer to a theater seat. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets.
Wheelchair accessible seating (and seats) may be purchased by phone or online. For assistance in selecting accessible seats, please contact our Box Office at (314) 961-0644 or email@example.com. If you expect to attend in a wheelchair with a total width of 25” or more, please let our Box Office know when purchasing to ensure you have the most comfortable viewing experience.
Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (DMV) disability parking placards or license plates is available on a first-come, first-served basis. Accessible parking spaces are located in lot K on the east side of the Loretto-Hilton Performing Arts Center, next to the automatic doors.
For patrons being driven by others or using a rideshare service, there is a designated drop-off point in the circle drive located on the west side of the Loretto-Hilton Center on Edgar Road.
Curb to Seat Service
Greeters and ushers are available before performances to assist patrons in getting from the theater entrance to their seats. If mobility aids cannot be stored safely within the patron’s seating area, or if a patron prefers to transfer from a wheelchair to a theater seat, those aids or wheelchairs will be stored outside the auditorium door as close as possible to the patron’s seat. At intermission and after the opera, ushers are happy to assist patrons to restroom entrances, concessions bars, the accessible parking lot, etc.
We strongly encourage guests to allow extra time for their arrival as staff may be assisting others.
Family assist restrooms are located in the basement of the center. Please speak with the House Manager or visit the Patron Services window for directions and assistance.
For patrons with low vision
Large Print & Braille Programs
Programs in large print and braille are available at the Patron Services window in the lobby.
Service animals, such as guide dogs, are welcome. If you plan to bring a service animal, please inform the Box Office when purchasing by phone or by filling out an order note when purchasing online. If you did not do so while purchasing, please email firstname.lastname@example.org.
Audio-described performances are presented in partnership with Mind’s Eye. Tickets for these performances may be purchased by calling us at (314) 961-0644 or placing an online order when AD dates have been released. Performance dates for the 2024 Festival Season will confirmed in the coming months.
Patrons who wish to listen to the description can pick up a device prior to the performance or during intermission. Devices are distributed free-of-charge at the Patron Services window in the lobby before a scheduled audio description event. A driver’s license or state ID is required for pick-up. Patrons may use the headsets provided by MindsEye or bring their own.
For patrons with low hearing
Assistive Listening Devices
A frequency modulate (FM) audio enhancement system is available for all performances. Both headset receivers and magnetic loop adapters for enabled hearing aids are available at the Patron Services window for pick-up. Patrons may also bring their own headphones if they desire.
American Sign Language interpretation is offered at select performances. Tickets for these performances may be purchased by calling us at (314) 961-0644 or placing an online order when ASL Interpretation dates have been released. Performance dates for the 2024 Festival Season will confirmed in the coming months.
Buying tickets and requesting services
Please contact Opera Theatre’s Box Office if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. Our Box Office representatives will do everything they can to provide services to fit your needs.
Under a new initiative “Phyllis’ Seats”, Opera Theatre will offer at least 50 free tickets per performance. Phyllis’ Seats may be reserved online or by phone in weekly lotteries at 10:30am every Monday during the Festival Season.
Require services you don’t see here? Fill out our Accessibility Inquiry Form, and we will try our best to accommodate any needs you may have.