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Accessibility for Patrons & Visitors with Disabilities

Opera is for everyone.

Opera Theatre of Saint Louis strives to make our Festival Season accessible to all of our patrons. For additional information, questions, or assistance, or if you need accommodation not mentioned below, please contact us by calling (314) 961-0644 or by filling out the form below.

Accessibility Inquiry Form

Accessibility Services

Accessible Seating

The Loretto-Hilton Performing Arts Center has wheelchair- and scooter-accessible seating locations where patrons can remain in their wheelchairs or transfer to a theater seat. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets.

Wheelchair accessible seating (and seats) may be purchased by phone or online. For assistance in selecting accessible seats, please contact our Box Office at (314) 961-0644 or boxoffice@opera-stl.org. If you expect to attend in a wheelchair with a total width of 25” or more, please let our Box Office know when purchasing to ensure you have the most comfortable viewing experience.

 

Parking

Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (DMV) disability parking placards or license plates is available on a first-come, first-served basis. Accessible parking spaces are located in lot K on the east side of the Loretto-Hilton Performing Arts Center, next to the automatic doors.

For patrons being driven by others or using a rideshare service, there is a designated drop-off point in the circle drive located on the west side of the Loretto-Hilton Center on Edgar Road.

Learn more about Directions & Parking

 

Curb to Seat Service

Greeters and ushers are available before performances to assist patrons in getting from the theater entrance to their seats. If mobility aids cannot be stored safely within the patron’s seating area, or if a patron prefers to transfer from a wheelchair to a theater seat, those aids or wheelchairs will be stored outside the auditorium door as close as possible to the patron’s seat. At intermission and after the opera, ushers are happy to assist patrons to restroom entrances, concessions bars, the accessible parking lot, etc.

We strongly encourage guests to allow extra time for their arrival as staff may be assisting others.

 

Accessible Restrooms

Family assist restrooms are located in the basement of the center. Please speak with the House Manager or visit the Patron Services window for directions and assistance.

 

Service Animals

Service animals, such as guide dogs, are welcome. If you plan to bring a service animal, please inform the Box Office when purchasing by phone or by filling out an order note when purchasing online. If you did not do so while purchasing, please email boxoffice@opera-stl.org.

 

Assistive Listening Devices

A frequency modulate (FM) audio enhancement system is available for all performances. Both headset receivers and magnetic loop adapters for enabled hearing aids are available at the Patron Services window for pick-up. Patrons may also bring their own headphones if they desire.

 

Supertitles

Every full-length production is performed in English, with English supertitles projected above and on the sides of the stage.

 

ASL Interpretation

American Sign Language interpretation is offered at select performances on the dates listed below. Tickets for these performances may be purchased by calling us at (314) 961-0644 or placing an online order. Please let the Box Office know when purchasing by phone or by filling out an order note when purchasing online that you would like to be seated where you can see the signers.

Audio Description

Audio-described performances are presented in partnership with Mind’s Eye. Tickets for these performances may be purchased by calling us at (314) 961-0644 or placing an online order.

Patrons who wish to listen to the description can pick up a device prior to the performance or during intermission. Devices are distributed free-of-charge at the Patron Services window in the lobby before a scheduled audio description event. A driver’s license or state ID is required for pick-up. Patrons may use the headsets provided by MindsEye or bring their own.

 

Touch Tables

Due to the repertory style of Opera Theatre’s Festival Season, touch tours are unfortunately not possible at this time. Instead, guests are invited to visit tables in the lobby to touch and experience key prop, costume, and set pieces for a greater understanding of the show.

 

Large Print & Braille Programs

Programs in large print and braille are available at the Patron Services window in the lobby.

 

Buying Tickets and Requesting Services

Please contact Opera Theatre’s Box Office if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. Our Box Office representatives will do everything they can to provide services to fit your needs.

Under a new initiative “Phyllis’ Seats”, Opera Theatre will offer at least 50 free tickets per performance. Phyllis’ Seats may be reserved online or by phone in weekly lotteries at 10:30am every Monday during the Festival Season.

Learn more about Phyllis’ Seats

Contact the Box Office

 

Require services you don’t see here? Fill out our Accessibility Inquiry Form, and we will try our best to accommodate any needs you may have.