Planning & Accessibility at KPAC

Planning your visit

Ticket Assistance

Please contact Opera Theatre’s Box Office if you have questions, require assistance with seat selection and services, or would like to purchase tickets over the phone. Our Box Office representatives will do everything they can to provide services to fit your needs. Please contact the Box Office by calling (314) 961-0644 or email boxoffice@opera-stl.org. The Box Office is open from 9:30 a.m – 4:30 p.m. Monday through Friday.  

Public Transportation

Catch a ride to the opera via Bus Route 49. It’s a 352 yard (0.2-mile) walk from the bus stop on Kirkwood Ave to KPAC. For more assistance planning your route, visit Metro St. Louis.  

Parking

Free parking is available in KPAC parking lot and on the streets around KPAC. Additional parking may be available in the Greentree Community Church parking lot on Taylor Ave, approximately 176 yards (0.1 miles) from the theater.

Designated accessible parking for vehicles bearing valid Department of Motor Vehicles (DMV) disability parking placards or license plates is available on a first-come, first-served basis. Accessible parking spaces are located in KPAC’s East parking lot, accessible from Monroe Ave, and on the South side of Monroe Ave. Accessible parking fills quickly. Patrons requiring accessible parking should plan to arrive early.

For patrons being driven by others or using a rideshare service, the closest drop off point is the East entrance to KPAC.

The East and West entrances are both accessible. All sidewalks around KPAC have curb cuts to allow for wheelchair access. The path is flat from the parking lot and street parking to KPAC’s East entrance.  The West entrance is accessible, but it’s further from the parking options and requires a long ramp with a gradual incline.

Food and Beverage

All food and beverage must be purchased from KPAC. Only drinks with lids purchased from KPAC will be allowed in The Ross Family Theatre. 

Accessible Seating

KPAC has accessible seating for patrons who use wheelchairs and other mobility devices.  

Designated aisle seating with a folding armrest is available for patrons who would like to transfer to a theater seat. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets.  

For assistance selecting accessible seats, please contact our Box Office at (314) 961-0644 or boxoffice@opera-stl.org.  

Curb to Seat Service

Greeters and ushers are available before performances to assist patrons in getting from KPAC entrance to their seats in The Ross Family Theatre. If mobility aids cannot be stored safely within the patron’s seating area, or if a patron prefers to transfer from a wheelchair to a theater seat, those aids or wheelchairs will be stored as close as possible to the patron’s seat. At intermission and after the opera, ushers are happy to assist patrons to restroom entrances, concessions bars, the accessible parking lot, etc. 

We strongly encourage patrons to allow extra time for their arrival as staff may be assisting others. 

Accessible Restrooms

Accessible restrooms are located on the first floor, just off the lobby. On the second floor, accessible restrooms are located just past the right mezzanine entrance to The Ross Family Theatre. There is also a non-gendered family restroom on the first floor, just off the lobby and between the men’s and women’s restrooms.  All restrooms meet ADA requirements. 

Elevators

Elevators are located near the Box Office on the first floor and near the Mezzanine Left entrance to The Ross Family Theatre on the second floor.  

Accessible Programs

For all New Works Collective performances, patrons may access the digital program on our mobile app for use with screen readers and other assistive technology.

Download OTSL’s official app

Service Animals

Service animals, such as guide dogs, are welcome. We recommend sitting in an aisle seat. If you plan to bring a service animal, please inform the Box Office when purchasing by phone or by filling out an order note when purchasing online. If you did not do so while purchasing, please email boxoffice@opera-stl.org.

Audio Description

All New Works Collective performances are audio-described by MindsEye. To reserve your device, please use promo MINDSEYE when purchasing tickets on our website or reserve your device through MindsEye.  

Patrons who wish to listen to the description can pick up a device prior to the performance or during intermission. Devices are distributed free-of-charge at the Box Office in KPAC lobby. A driver’s license or state ID is required for pick-up. Patrons may use the headsets provided by MindsEye or bring their own.

Performances with Audio Description

Assistive Listening Devices

KPAC is equipped with an Assistive Listening System (ALS). To utilize this system please pick up a headset at the Box Office beginning 30 minutes prior to the performance or event. A driver’s license or photo ID is required to secure a headset.

ASL Interpretation

ASL interpretation is available at all New Works Collective performances. We recommend sitting in the Orchestra Left section in rows J-P for the best view of the interpreter.

Performances with ASL

Sensory Sensitivities

Patrons with sensory sensitivities are welcome to come early. KPAC will open at 6:30 p.m.  

If a patron needs a break from the performance or from the crowds at intermission, they are welcome to sit in the upstairs lobby. This area will be quiet during performance times and less busy than the first-floor lobby during intermission.  

A sensory station hosted by Different Dynamics will be available for patrons, and, available for patrons, will be located in the main lobby on the first floor. There will be ear plugs, headphones, fidgets, and weighted lap pads available for patrons to borrow.