What to Expect Share

 

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 YOU’LL HAVE A GREAT TIME.

The Opera Theatre experience is unlike any other. As your schedule permits, come early or stay late and enjoy the fun of time in our gardens, with delicious picnics before or drinks with our singers after.

Picnicking begins 2 hours prior to each performance - order ahead, bring your own, or enjoy sandwiches, snacks, and full bar available for purchase the day of the opera. If you want to be informed further about the music in each piece, a free opera preview is offered one hour prior to each performance. After the opera, stay for drinks under the tent and meet the singers whose work on stage stole your heart. It’s fun, informal, and everyone is welcome.

WHEN DO I NEED TO GET THERE?

If you aren’t planning to come and picnic before the show, plan to arrive 30 minutes before the start of the opera. It will give you that little extra time to park, time to enjoy reading some of the features in our handsome season program book - and, as performances begin promptly, it will help you avoid missing the start of the opera in case any unforseen circumstances delay you. Patrons arriving after the performance will be seated at the discretion of the house staff.  They will do their best to seat latecomers at an appropriate point in the opera. We do this to ensure that our audiences can enjoy the performances with a minimum of distraction during the opera. Closed-circuit TV monitors are placed in the lobby.

Performances start at:

Wednesday - Saturday: 8:00 p.m.
Sunday: 7:00 p.m.
Matinees: 1:00 p.m.

AND ONCE THE PERFORMANCE HAS STARTED?

Put down the camera… Any use of cameras or recording devices is strictly prohibited.

And turn off the cell! If you are expecting emergency calls please direct those calls to the House Manager’s Office at (314) 968-8888 and leave your name and seat location with the manager on duty.

WAIT!  WHERE IS MY PROGRAM… MY UMBRELLA… MY DATE?

Lost items may be retrieved at the House Manager’s Office immediately after the performance or after 10:00 a.m. the next day.  (314) 968-8888

DO YOU HAVE ACCESS FOR SPECIAL NEEDS PATRONS?

A limited number of handicapped spaces in the Big Bend Lot (near the east entrance to the Loretto-Hilton Center) are available. See our parking page for location details. Please understand that we cannot legally reserve them for our patrons.

If you or one of your party needs disabled seating, please let the Box Office know when you order your tickets to make appropriate arrangements.  Infrared listening devices for those with hearing impairments are also available.  Please see the house manager when you arrive at the theater.

BOX OFFICE POLICIES

I bought my tickets and now I can’t find them - can I still get in?
Don’t worry.  Your records are on file and tickets are guaranteed.  Call the Box Office at (314) 961-0644 and replacement seat passes will be waiting for you when you get to the theater.

My schedule changed - can I exchange my tickets?
Subscription tickets can be exchanged for another performance of the same opera — FREE.  Single tickets will be exchanged for a fee of $10.00 per ticket.

Exchanges must be made 48 hours before the scheduled performance. They will be made in the same section and price category if possible.  If we must exchange your tickets for a higher-priced section, you will be responsible for the difference; if the exchange is made to a lower-priced section, you will receive a receipt for the balance which may be claimed as a tax-deductible donation.

There are two ways to exchange tickets: 1) In person at the Box Office. 2) Mail the original tickets along with the exchange request, a daytime phone number, and a self-addressed, stamped envelope to the Box Office.

Box Office Location:
Loretto-Hilton Center
130 Edgar Road
St. Louis, MO 63119

Box Office Mailing Address
Opera Theatre Box Office
210 Hazel Avenue
St. Louis, MO 63119

Something’s come up and I simply can’t use my tickets!
Don’t let your tickets go to waste!  Unused tickets may be returned to Opera Theatre as a tax-deductible donation:

1. By mail
2. In person at the Box Office during business hours
3. Cut in half and faxed to the Box Office at (314) 961-0612
4. Cut in half, scanned, and emailed to boxoffice@opera-stl.org

The tickets must be received, faxed, or emailed at least two hours before curtain.  No tax credit letter will be issued before the tickets are received by Opera Theatre.